Shipping policy

Thank you for shopping at Got It Baby. We are committed to delivering your orders quickly, safely, and efficiently.

By placing an order through our store, you accept the shipping terms and conditions outlined below.

1. Order Processing & Fulfillment Times

All orders are processed and packed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

You will receive a secondary notification via email once your order has officially shipped. Please note that processing times may slightly extend during peak holiday seasons or high-volume sales events.

2. Shipping Rates and Delivery Estimates

Because we offer a curated selection of items sourced from specialized production partners, shipping rates and delivery timelines are dynamically calculated based on the specific type of product ordered and its originating supplier location. With Express shipping it could take between 3 - 10 days.

  • Calculated at Checkout: The final, exact shipping fee for your specific order will always be displayed clearly at checkout before you complete payment.

  • Split Shipments: If your order contains items from different categories or different suppliers (for example, ordering both socks and heavy apparel), your items may be packaged separately and arrive in multiple shipments at different times. You will receive unique tracking numbers for each package at no additional cost to you.

3. Order Tracking

Once your package has been handed over to the courier, we will send you a shipment confirmation email containing your tracking number and a link to trace its journey. Please allow up to 24 hours for the tracking status to become active and update on the carrier's system.

4. Customs, Duties, and Taxes (International Orders)

Click Got It is not responsible for any customs clearance fees, import duties, or local taxes applied to your package upon entering its destination country.

  • All fees imposed during or after shipping are the sole financial responsibility of the customer (including tariffs, taxes, and handling fees).

  • Packages abandoned or refused by the receiver due to customs fees will not be eligible for a shipping cost refund.

5. Inaccurate Shipping Address Restrictions

We ship directly to the address provided at checkout. We cannot be held liable for lost, misdelivered, or delayed packages due to incorrect or incomplete address inputs supplied by the buyer.

  • Please review your delivery details carefully before finalizing payment.

  • If you notice an error in your address, contact us immediately at admin@clickgotit.co.za. Once an order has been dispatched from our facility, the address cannot be altered.

6. Damaged, Lost, or Missing Packages

If your order arrives damaged, or if it is marked as delivered but you have not received it, please contact our support team immediately:

  • Damaged Items: Take clear photographs of the damaged packaging and items, and email them to admin@clickgotit.co.za within 7 days of delivery so we can file a claim with the courier.

  • Lost Shipments: If your tracking link has stopped updating for more than 7 business days past its expected delivery date, reach out to us so we can initiate an investigation with the carrier.

7. Contact Us

For any further questions regarding our shipping processes or an existing transit order, please get in touch with our team at admin@clickgotit.co.za.