Refund policy

At Got It Baby, we adhere to strict global standards of health, hygiene, and consumer fairness. Because we stock intimate apparel (including socks and underwear), our return policy is highly restrictive to ensure customer safety and product integrity.

By making a purchase on our store, you agree to the terms outlined below.

1. The Standard Return Window

You have up to 30 days after receiving your item to request a return or cancellation. However, please note that this window is subject to the strict hygiene and eligibility criteria outlined below.

2. Absolute Hygiene Restrictions

For health and safety reasons, global consumer protection laws grant strict exemptions from standard return rights for intimate goods.

Strict Sealed Goods Clause: Underwear, socks, shapewear, and bodysuit items are delivered in sealed, branded protective packaging. Once the protective seal or packaging is broken, opened, or tampered with, the item becomes instantly ineligible for return, refund, or exchange due to public health and hygiene regulations.

To qualify for a return or exchange, all garments must be:

  • In their original, completely unopened and untampered protective packaging.

  • Unworn, unwashed, and completely unused.

  • Fitted with all original tags, labels, and hygiene strips still fully attached.

  • Accompanied by the original receipt or proof of purchase.

3. How to Initiate a Return

All returns must be formally authorized before shipping.

  1. Contact our support team at admin@clickgotit.co.za to request a return authorization.

  2. If your return meets our strict eligibility criteria, we will provide you with specific shipping instructions and our return warehouse address.

  3. Unauthorized Returns: Any items sent back to us without a prior authorized return request will be rejected, and no refund will be issued.

Note: Unless an item is confirmed defective by our team, the customer is solely responsible for all return shipping costs, duties, and customs clearance fees.

4. Faulty, Defective, or Damaged Items

We strictly inspect all goods prior to dispatch. However, if your item arrives with a genuine manufacturing defect:

  • You must notify us at admin@clickgotit.co.za within 7 days of delivery, accompanied by clear photographic evidence of the defect.

  • If a defect is validated by our team, we will cover the cost of the return transit or issue a replacement at no extra charge. This does not apply to regular wear-and-tear, or damage caused by improper washing, handling, or opening of the package.

5. Final Sale & Non-Returnable Items

We enforce a strict no-exceptions policy on the following items, which cannot be returned or refunded:

  • Any socks or underwear where the packaging seal has been broken or altered.

  • Personal care items, cosmetics, or beauty products.

  • Custom, tailored, or personalized orders.

  • Gift cards and final sale/clearance items.

6. Exchanges

To minimize processing delays, we do not offer direct exchange processing. If you require a different size or style (and your original item remains completely sealed and eligible under Section 2), you must return the original item for a refund and place a completely new order online.

7. Refund Processing Timeframes

Once your return is received at our facility, it will undergo a strict inspection process. We will notify you via email regarding the approval or rejection of your refund.

  • Approved Returns: A refund will be automatically processed back to your original payment method within 10 business days.

  • Banking Delays: Please note that banking institutions and credit card providers can take an additional 3–5 business days to clear funds into your account.

  • If more than 15 business days have passed since your return was approved and you have not received your funds, please contact us at admin@clickgotit.co.za.